Using the New SCO Knowledge Center
  SCO is proud to present to you changes and enhancements to the Knowledge Center that we believe will simplify your searches and provide alternatives that will assist in displaying the most useful articles based upon the options selected.

We encourage you to provide feedback on the New SCO Knowledge Center. While a response to feedback will not be provided, your feedback is important to us and will be reviewed in making enhancements that will improve the usefulness of the Knowledge Center. To provide Feedback, Click the "Contact SCO" button on the page footer and select the category "Knowledge Center".

 Enhancements and changes to the SCO Knowledge Center
  Highlights of the New SCO Knowledge Center are:

  • Search defaults to AND and WHOLE DOCUMENT with the ability to restrict to KEYWORDS.
  • The Sort By pulldown contains two new options: Relevance and Date the article was created or modified.
  • A search for new or updated Technical Articles (sorted by product) in the last 7, 14 and 30 days has been added.
  • Clicking a column heading in search results (Product, Sub Product, etc) will sort column or reverse the previous sort on that column
  • The search results Technical Article title also displays the article created or last modified date, size and URL for reference
     Search Tips
      By default, Search By is set to an AND search and will perform a search on all Search Text words entered. Please review the information below for details on how to increase the selection of target aricles using Search Text and Search By selections.

    You can limit your search by selecting a product, sub-product, search text, or a specific article number. You can further limit your search by using the Search By and Search In options to tell the Knowledge Center how you would like to search on the text that you have entered (AND, OR , Boolean, Exact Match and TA #, Keywords or Whole Document).

    Strings with special characters are supported. Examples are: gettimeofday(), time.h, CD-ROM, and UNIX_SV.

    Narrow your search
    Select products or sub-products from the drop-down menus to narrow your search. Further narrow your search by selecting Keywords rather than Whole Document. The Search In Keywords will only search the Keywords section of the Technical Article rather than all words in the Technical Article.

    Use uncommon words
    Use uncommon words to retrieve documents with more focused results.

    AND search
    The Search By selection AND will search the Technical Article for all words entered in the Search Text box. Multi-word searches will produce better search results as will searches containing more uncommon words. Word case is ignored by the search engine. To further narrow a search add the select a product in combination with a multi-word search.
  • Searching for CARTRIDGE SCSI tape drive will yield the same results as cartridge scsi tape drive.
  • Searching for cartridge scsi tape drive and selecting a product of OpenServer Release 5 will further narrow your search results.

    OR Search
    Use this technique if you want to search for any of the words in the Search Text.
    Example: An OR search for install scsi tape drive will select all articles that have one or more of the words in the search phrase.

    Boolean Search
    This technique allows you to search a broad set of word combinations and allows for excluding words within the Search Text. Boolean searchs rely on the keywords AND, OR, NOT and may require the use of parentheses for complex searches. Selecting a Boolean search without using AND, OR, NOT will default to an Exact Search.

    To require words
    Use the word AND in front of wrods to find only documents that contain those words. For example tape and drive will select articles that contain the both words.

    To exclude words
    Use NOT in front of words to exclude documents that contain those words.
    Example: Type tape NOT scsi to find documents that contain the word tape but not scsi.

    Advanced boolean searches
    While parens are not required they are helpful in complex searches. Examples of complex searches follow.
  • tape AND drive NOT (scsi OR disk) will locate all articles that contain the words tape and drive but exclude the words scsi and disk.
  • (tape AND drive) OR (scsi AND disk) will locate all articles that contain the words tape and drive or contain the words scsi and disk.
  • (tape AND drive) OR scsi OR disk will locate all articles that contain the words tape and drive or contain the words scsi or disk.

    Exact Match
    Use this technique to find documents that match the same pattern and order of words entered in the text box.
    Example: A search of unixware odm may lead to difference results than a search for odm unixware.

    TA Number (#)
    Use this technique to locate a specific TA article in which you already know the unique ID or TA number. Set the Search By selection of TA# and place the exact TA number in the Search Text field and click on Search. The Knowledge Center will locate and display the requested article. If the TA number is invalid, the search will return "0 Articles found" with nothing displayed in the summary area.

     Article Details
      An article details page includes the question and answer. From one of these pages, you can do the following:
    • Resolved Issue? - This allows you to rate the effectiveness of the article by clicking Yes or No.
    • Email Article - Click this link to send the article to an email address. You will be prompted for the recipient's email address.
    • Print Article - Click this link to print the article.
     Related Articles Subtab
      This section of the Technical Article lists articles by title that are related. Click the subject link to view the details of any related article. This will be not be available until you have viewed an article.
     Solved Counts
      After reading a document and determining if it is applicable to the situation, take a moment to indicate if the document was helpful by clicking either Yes or No next to the buttons below "Resolved Issue?"
      Back to Knowledge Center