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| Using the New SCO Knowledge Center |
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SCO is proud to present to you changes and enhancements to the Knowledge Center
that we believe will simplify your searches and provide alternatives that will
assist in displaying the most useful articles based upon the options selected.
We encourage you to provide feedback on the New SCO Knowledge Center. While a response to feedback will not be provided, your feedback is important to us and will be reviewed in making enhancements that will improve the usefulness of the Knowledge Center. To provide Feedback, Click the "Contact SCO" button on the page footer and select the category "Knowledge Center".
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| Enhancements and changes to the SCO Knowledge Center |
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Highlights of the New SCO Knowledge Center are:
Search defaults to AND and WHOLE DOCUMENT with the ability
to restrict to KEYWORDS.
The Sort By pulldown contains two new options: Relevance and
Date the article was created or modified.
A search for new or updated Technical Articles (sorted by product) in the
last 7, 14 and 30 days has been added.
Clicking a column heading in search results (Product,
Sub Product, etc) will sort column or reverse the previous sort
on that column
The search results Technical Article title also displays the article created or last modified date, size and URL for reference
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| Search Tips |
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By default, Search By is set to an AND search and will perform a search on all Search Text words entered. Please review the information below for details on how to increase the selection of target aricles using Search Text and Search By selections.
You can limit your search by selecting a product, sub-product, search text,
or a specific article number. You can further limit your search
by using the Search By and Search In options to tell the Knowledge Center how you would like
to search on the text that you have entered (AND, OR , Boolean, Exact Match and TA #, Keywords or Whole Document).
Strings with special characters are supported. Examples are: gettimeofday(),
time.h, CD-ROM, and UNIX_SV.
Narrow your search
Select products or sub-products from the drop-down menus to narrow
your search. Further narrow your search by selecting
Keywords rather than Whole Document. The Search In
Keywords will only search the Keywords section of the Technical
Article rather than all words in the Technical Article.
Use uncommon words
Use uncommon words to retrieve documents with more focused results.
AND search
The Search By selection AND will search the Technical Article for all words entered in the Search Text box. Multi-word searches will produce better search results as will searches containing more uncommon words. Word case is ignored by the search engine. To further narrow a search add the select a product in combination with a multi-word search.
Examples:
Searching for CARTRIDGE SCSI tape drive will yield the same results as cartridge scsi tape drive.
Searching for cartridge scsi tape drive and selecting a product of OpenServer Release 5 will further narrow your search results.
OR Search
Use this technique if you want to search for any of the words in the Search Text.
Example: An OR search for install scsi tape drive will select all articles that have one or more of the words in the search phrase.
Boolean Search
This technique allows you to search a broad set of word combinations and allows
for excluding words within the Search Text. Boolean searchs rely on the keywords AND, OR, NOT and may require the use of parentheses for complex searches. Selecting a Boolean search without using AND, OR, NOT will default to an Exact Search.
To require words
Use the word AND in front of wrods to find only documents
that contain those words. For example tape and drive
will select articles that contain the both words.
To exclude words
Use NOT in front of words to exclude documents that
contain those words.
Example: Type tape NOT scsi to find documents that contain the word tape but not scsi.
Advanced boolean searches
While parens are not required they are helpful in complex searches. Examples of complex searches follow.
tape AND drive NOT (scsi OR disk) will locate all articles that contain the words tape and drive but exclude the words scsi and disk.
(tape AND drive) OR (scsi AND disk) will locate all articles that contain the words tape and drive or contain the words scsi and disk.
(tape AND drive) OR scsi OR disk will locate all articles that contain the words tape and drive or contain the words scsi or disk.
Exact Match
Use this technique to find documents that match the same pattern and order of words entered in the text box.
Example: A search of unixware odm may lead to difference results than a search for odm unixware.
TA Number (#)
Use this technique to locate a specific TA article in which you already know the unique ID or TA number. Set the Search By selection of TA# and place the exact TA number in the Search Text field and click on Search. The Knowledge Center will locate and display the requested article. If the TA number is invalid, the search will return "0 Articles found" with nothing displayed in the summary area.
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| Article Details |
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An article details page includes the question and answer. From one
of these pages, you can do the following:
- Resolved Issue? - This allows you to rate the effectiveness
of the article by clicking Yes or No.
- Email Article - Click this link to send the article to an email address.
You will be prompted for the recipient's email address.
- Print Article - Click this link to print the article.
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| Related Articles Subtab |
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This section of the Technical Article lists articles by title that are
related. Click the subject link to view the details of any related
article. This will be not be available until you have viewed an
article.
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| Solved Counts |
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After reading a document and determining if it is applicable to the
situation, take a moment to indicate if the document was helpful by
clicking either Yes or No next to the buttons below "Resolved Issue?"
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